Safer triage
Avoid casual repair attempts that may write to or repeatedly stress the affected storage.
Careful triage for failed storage and missing files
Business data recovery starts by preventing further loss.
We assess what happened, what the data is worth to the organisation and which recovery route gives it the best realistic chance—without making guarantees before diagnosis.
Recovery assessment
Media isolated
Stop. Protect. Assess.
DeviceRecorded
SymptomsTriaged
Recovery routeDefined
Careful first stepsAvoid unnecessary writes and repeated retries
Business contextValue, urgency and confidentiality considered
Honest scopeOutcome cannot be guaranteed before assessment
Do less before you know more
Repeated attempts can turn a recoverable problem into a harder one.
If a drive clicks, disappears, reports errors or contains files deleted by mistake, stop using the affected device where it is safe to do so. New writes, repair utilities and repeated power cycles can reduce the chance of recovery in some failure scenarios.
HAD-IT begins with a controlled assessment of the device, symptoms, encryption, backup position, required data and time sensitivity. Logical recovery may be possible in some cases; physical or complex failures may need a specialist laboratory. We explain the route and limitations before proceeding.
A proportionate recovery route
Protect the remaining opportunity.
Good recovery work balances technical possibility, confidentiality, urgency and the value of the missing information.
Prioritised data
Identify the files, date ranges and systems that matter most instead of treating every byte as equally valuable.
Appropriate escalation
Use a specialist recovery route when physical damage, firmware faults or complex media failure require it.
Secure return
Agree how recovered information will be transferred, checked, protected and returned to authorised people.
Examples of data loss
Different failures need different first actions.
Every environment is different. We confirm the detail against your people, buildings, applications and responsibilities.
A computer will not start
Separate operating-system failure from storage failure and protect data before reinstalling or resetting.
Files were deleted or overwritten
Stop further use where practical and establish what changed, where the files lived and what backups exist.
A hard drive or SSD has failed
Record symptoms and avoid repeated attempts while deciding whether logical or specialist recovery is appropriate.
Data is tied to a business application
Consider databases, application consistency, credentials and supplier involvement—not only individual files.
From incident to usable files
Keep the recovery chain controlled.
Stabilise & record
We identify the device, symptoms, ownership, access, priority and actions already attempted.
Assess & agree
The likely recovery route, risks, scope and any specialist escalation are explained before work proceeds.
Recover & return
Available data is recovered where possible, checked against priorities and returned through an agreed secure route.
Questions, answered
What organisations usually ask us.
We will always confirm product compatibility, licensing and scope against the current environment.
Can you guarantee that our data will be recovered?
No responsible recovery assessment can guarantee an outcome before the media and failure are understood. We explain the likely route, limitations and available options after triage.
What should we do first when a drive fails?
Stop unnecessary use and avoid repeated repair attempts. Note what happened, any unusual sounds or messages, and contact us so the safest next action can be discussed.
Can encrypted data be recovered?
Recovery may still require valid encryption keys, credentials or authorised account access. We do not bypass ownership or security controls.
Can you help prevent this happening again?
Yes. After the immediate incident, we can review backup, retention, device health, storage location and recovery testing through our backup and continuity service.
Protect the remaining chance
